What's so different about Teleos?

One of the main features of the software is the ease at which it can be customised to suit individual practices. This ensures that all clinicians conform to practice protocol and that you comply with current legislative requirements. Scripts can be designed to allow the clinician to add priced items and then release the client to reception to pay. Whilst payment is being taken, the clinician can finish adding clinical notes. This can greatly improve the flow of clients through the practice.

Each practitioner can have his/her own set of text abbreviations for rapid note entry. Template diagrams are also available and pictures and radiographs can also be stored in an animal's record card.

Client communication can be greatly enhanced using the Teleos system. Bills can be produced on A4 or A5 size paper with practice logo's and additional information, such as vaccination recall dates and bespoke notes, being added automatically.It is also simple to create personalised letters, emails or send SMS text messages to the clients’ mobile phone.

In addition to standard management and statistics reports, Teleos also includes a powerful report wizard that allows bespoke reports to be generated for virtually any combination of search criteria that you require. Search results can be viewed on screen, printed to paper or labels, exported to spreadsheet format or to a mail-merge file for generating letters. The result of these tools is that you can use your data to great effect for financial modelling, marketing and clinical research.

What if I have branch surgeries? top

With the advent of broadband, branch surgeries can now be directly connected into a central server at the main site. This means that all users are directly running from the same database at minimal cost across a secure link.

Whilst broadband has proven to be a very cost effective and reliable solution, there may be times when there is a problem on the line. For this reason, Teleos users have a backup PC at each surgery that has an automatically synchronised copy of the main database. In the event of a failure, this PC can be used as normal. When the connection is re-established, the branch database is synchronised back with the main database, transferring all work that has been added.

Synchronisation is also an excellent way to add laptops to your system which can be used at home or when you are away from the practice. A replica copy of the database can be held on any number of laptops.

Will my software become obsolete? top

Teleos has a policy of continuous product development, with all users able to play an active role in the development of the program. Not only does this ensure that Teleos remains at the leading edge of practice management computing, it also protects your practice investment. All users receive regular program updates as part of their software support agreement, free of additional charge or annual licence fee.

Must I buy my hardware from Teleos? top

Historically, practices have had no real option other than to get everything from one supplier - and usually pay a high premium in the process. Because of the standardisation of Windows, ease of fault finding and the design of Teleos, you now have a choice. Teleos can install the entire system based on high quality workstations from recognised manufacturers, or we can install software on a pre-installed network maintained by a supplier of your own choice. Whichever way you choose, we will provide assistance at every stage - ensuring that you get the best possible system at a price you can afford.

What if I already have a system? top

Teleos has successfully converted practices from most other systems in the UK veterinary market, including full data conversion. Before committing your practice to upgrading to Teleos, we are pleased to offer a dummy data conversion, free of charge. This will give you the confidence that the changeover from your system to Teleos can be made as trouble free as possible.

Who configures my system? top

Whichever computer management system you choose for your practice, there is a considerable amount of work that needs to be done before you can go 'live'. This includes setting the various parameters of the system to suit your needs, adding your fee and drug price lists, setting up standard forms, bills, invoices and vaccination recalls, to name a few. Typically, this can take at least two to three weeks. Unless you have time to devote to this task, delays will inevitably occur and your system might not be configured to its best advantage for your practice. As a standard part of the commissioning process, Teleos will input your price lists and configure your system for you.

What about Training? top

Computer knowledge in your practice will range from the complete novice to the very proficient. The Teleos training program is designed to take every member of staff to a level where they can use the program confidently and efficiently. Full training is provided at your practice for all staff. Jargon free manuals are provided for each member of the practice. In order to ensure the smooth transition to Teleos, a trainer will also be on-site on the day of going live. Advanced courses, such as practice manager training, are run regularly at the Teleos Training & Support Centre.

What about Support? top

On-going support is a vital factor in the successful implementation of a practice management system. Sadly, it is often under-estimated in the selection procedure.

The Company has invested heavily in its support infrastructure. We maintain a very good ratio of support staff to clients – enabling us to take a pro-active role, not simply fire-fighting problems as they arise.

Teleos support staff can access all Teleos clients systems across a broadband connection. This enables us to get onto your network to diagnose problems remotely or make configuration changes. We can also see the Windows desktop on any workstation and control the keyboard and mouse. This is ideal for showing your staff how to run parts of the program that they may be unfamiliar with.

How much does it cost? top

Because you are free to choose hardware from a number of sources at the standard market rate, a complete Teleos system probably costs less than you think. We will be pleased to provide a detailed quotation on request.